How do I contact NZ customs?
Michael Henderson
Published Mar 11, 2026
How do I contact NZ customs?
Contact
- Freephone: 0800 428 786.
- +64 4 901 4500.
- +64 4 901 4555.
- [email protected]
Where do I find my customs client code?
If you think you may already have a client code, please get in touch with our National Contact Centre (0800 428 786) to confirm. If you don’t have a client code your Customs broker can apply for this on your behalf, discuss this with your Customs broker, or you can apply for a client code yourself.
What is New Zealand’s customs?
Some of the customs in New Zealand come from Māori culture. For example, you are often expected to take your shoes off indoors and it is important not to sit on tables or pillows. Māori people will often say a prayer (karakia) to bless food before eating it, and they may greet you with a kiss on the cheek.
How do I know if my package is stuck at customs?
Check Your Mail for a Customs Detainment Letter Check your company mail for a letter from the U.S. Customs and Border Protection department stating that your package has been detained. If the department is holding your item, officials will notify you usually within a few days but it can take as long as 30 to 45 days.
Is international mail being delivered in NZ?
There are currently some delays with international deliveries. The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand. We expect delays to continue for some time.
How do I get a customs authorization number?
You can apply to become one online through the HMRC website (search Approved Exporter form C1454). Once you are an Approved Exporter, you will have an authorisation number (for input 1) and can use this statement on your commercial invoice for all EU (2) origin goods.
How do I get an import code?
Steps to obtain a customs code
- Visit and fill in the application for a customs code.
- Copy of your trade license.
- Copy of your passport (and that of any partners)
- Your phone number (and that of any partners)
- AED 100 for the customs code fee.
- On the portal, you can now register.
- Business information.
What are zero rated supplies NZ?
Zero-rated supplies are supplies that are not subject to GST in certain situations. A rate of 0% applies to these supplies. For example, a New Zealand architect designs a building to be constructed on an overseas property for an overseas client.
How much will customs charge me?
Customs Duty
| Type and value of goods | Customs Duty |
|---|---|
| Non-excise goods worth £135 or less | No charge |
| Gifts above £135 and up to £630 | 2.5%, but rates are lower for some goods – call the helpline |
| Gifts above £630 and other goods above £135 | The rate depends on the type of goods and where they came from – call the helpline |
What is not allowed in New Zealand?
Your Passenger Arrival Card lists the kinds of items considered a potential risk to New Zealand: Any food – cooked, uncooked, fresh, preserved, packaged or dried. Animals or animal products – including meat, dairy products, fish, honey, bee products, eggs, feathers, shells, raw wool, skins, bones or insects.
What is considered rude in NZ?
Spitting in public is considered rude. Calling someone over by yelling “Oi” can be interpreted as rude or even antagonising. To call over a waiter or person of service, do not wave or yell. Instead, keep an eye out for them until they make eye contact, and then nod or raise your hand.
